Summary
The Microsoft Customer Agreement (MCA) terms have changed. Your customers must review and accept the updated Microsoft Customer Agreement.
Impacted audience
Partners who have customers that accepted the MCA prior to April 1, 2023.
Details
Microsoft recently updated the MCA to include customer-friendly edits to clarify terms and address future additions and changes. Your customers who accepted prior to April 1, 2023, must review and accept the new terms as soon as possible to maintain up-to-date agreements with Microsoft.
These new terms can be found online and additional information is in the Partner Resources collection. Accepting the new terms will have no impact on existing partner or customer operations or processes.
Cloud Solution Provider (CSP) partners must have their customers who require action accept the updated terms in one of two ways:
1. Partner attestation: As the CSP partner of record, after you present the MCA to your customer, you can confirm your customer’s acceptance of the updated terms through the Partner Center UI or API, or use the now available MCA Bulk Attestation Tool. This tool allows partners to see which of their customers need to accept the MCA and to confirm the acceptance of the MCA on behalf of their customers. This tool is designed to help partners who have many customers and fall under the scope of the MCA refresh effort. The MCA bulk attestation tool is not available in sandbox, as it is an open-source tool available via GitHub. Use of the tool is optional.
2. Direct acceptance: Alternatively, you can direct your customers to the Microsoft 365 admin center where customer admin roles can review and directly accept the updated MCA under Settings > Partner relationships > Accept agreement.
Next Steps
- Review the updated MCA documentation and FAQ in the MCA resource collection in the resource gallery.
- Download and share the new version of the Microsoft Customer Agreement with your customers who accepted an MCA prior to April 1, 2023.
- Indirect providers should share the agreement and acceptance requirement with their indirect resellers.
- Learn more about confirming customer acceptance of the MCA.
- You can determine if you attested to the MCA on behalf of individual customer accounts in Partner Center’s customer workspace experience. If you have many customers, using the MCA Bulk Attestation Tool will allow you to see a list of all your customers who require action where partner attestation or customer acceptance was prior to April 1, 2023.
- Notify customers of the need to review and accept the new terms.
- Do one or a combination of the following actions based on your discretion:
- Individually attest your customers’ acceptances through Partner Center or Partner Center APIs.
- Confirm your customers’ acceptance in bulk using the MCA Bulk Attestation Tool
- Have your customers accept the updated agreement in the Microsoft 365 admin center.
- Train your agents and resellers on the changes to the Microsoft Customer Agreement.
Contact Ozhosting Support
To ensure a smooth transition, we at Ozhosting.com are committed to handling the acceptance of the updated terms on your behalf. You can rely on us to manage this process efficiently, allowing you to focus on your core business activities. Rest assured, accepting these updated terms will seamlessly integrate with your existing operations and processes.
However, if you prefer to personally review and accept the updated MCA, our dedicated support team is here to assist you every step of the way. Feel free to reach out to us at [email protected], and we’ll provide you with the necessary guidance and support to navigate through the process smoothly.
